Inbound and Outbound Telemarketing Call Centre Services.
Outsource Fitch offers professionals for complete call centre services including telemarketing, lead generation, appointment setting, inbound and outbound calls, debt collection, research and customer service solutions directly from our offices in the Philippines.
The Outsource Fitch team has been involved in telemarketing services since it has established its BPO operations in the Philippines. We help your business scale its call centre and telemarketing operation, in whatever capacity required. In addition, we help your business save on costs and gain efficiency from the Philippines. Our offices have super fast broadband connection which allows the professional callers to call everywhere with ease. In case of Australia, Philippines is only 2 hours behind making it easier to find staff to work during normal business hours. In saying that, we also have staff availability to work in whatever GMT its required.
Our call centres are experienced and organised to make calls to Australia and all other native english speaking countries. We train the staff in the local culture of the country they will working with. This enables us act like locals but price as Philippines. We are able to use local numbers for inbound calls.
Telemarketing is a Specific Skill Set
In fact telemarketing is a job that doesn’t require any academic qualification, you don’t need a degree. It is easy for people to apply and get a telemarketing job. However, not everyone is built to be a telemarketer. The reality is, telemarketing required a certain personality and intrinsic skill set that is not readily available to all. It is like charisma, it is something you either have or not. You can improve and be trained, but the natural ones are always the best performing ones. That is why here at Outsource Fitch Australia we only hire telemarketers who have this personality and natural aptitude to do the job. We have the knowledge on how to recruit, train and maintain such staff.
Additionally, while almost anyone can do the job, not everyone can produce great results. Only people who can show strength, easy going, flexibility and a willingness to learn will ultimately succeed. At Oursource Fitch we combine excellence in recruitment, training and retention at our top of the range facility in the Philippines to deliver the best inbound and outbound telemarketing services.
In summary, when hiring this type of professional we are looking for:
- Must should great on the phone
- Speak great and clear english
- Great personality
- Are adaptable
- Have a strong willingness to succeed
- Can build instant rapport over the phone
- Are likeable people
By identifying people who possess these characteristics, we increase the chances that they will be successful at Telemarketing. It also helps to increase the odds that they will perform at a high enough level whilst Telemarketing.